Posts Tagged ‘MtGox problem’

New update on the MtGox Situation from the MtGox CEO

26, Feb 2014

mtgox-ceo-statement-update

The official website of MtGox has been updated today with a short statement signed by the company’s CEO Mark Karpeles, though it does not say much on the situation it is still something to note that they have not completely disappeared, or at least are trying to make us think like that…

Dear MtGox Customers,

As there is a lot of speculation regarding MtGox and its future, I would like to use this opportunity to reassure everyone that I am still in Japan, and working very hard with the support of different parties to find a solution to our recent issues.

Furthermore I would like to kindly ask that people refrain from asking questions to our staff: they have been instructed not to give any response or information. Please visit this page for further announcements and updates.

Sincerely,
Mark Karpeles

MtGox Website Reappears with Some Information

25, Feb 2014

mtgox-website-update

The website of MtGox has been updated, so it is no more just a blank page, though there is not much info to clear up the situation and what exactly is going on. Below is a quote of the information currently available on the website:

Dear MtGox Customers,

In light of recent news reports and the potential repercussions on MtGox’s operations and the market, a decision was taken to close all transactions for the time being in order to protect the site and our users. We will be closely monitoring the situation and will react accordingly.

Best regards,
MtGox Team

MtGox Exchange Rate Still Going Down, BTC Withdraws not Yet Resumed

20, Feb 2014

mtgox-exchange-rate-still-going-down

In a previous statement regarding the situation with the suspended BTC withdraws at MtGox the company has said that this Thursday (today) they could restore the normal operations including BTC withdraws as they have worked on a workaround to prevent fraudulent use of the reported malleability issue with BTC transactions. Today however they have released an update on the situation and they still haven’t restored normal BTC withdraw operations while meanwhile the exchange rate of BTC at MtGox continues to fall and is closing to $100 USD mark. The good thing is that the exchange rate of BTC in other major exchanges has stabilized already and is not affected that much by MtGox’s very low rate because of the BTC withdraws being suspended there for a while already. Below is the official statement from MtGox from today:

Thank you for your patience this week while we are working on re-initiating bitcoin withdrawals. In addition to the technical issue, this week we have experienced some security problems, and as a result we had to relocate MtGox to our previous office building in Shibuya (details can be found here https://support.mtgox.com/home). The move, combined with some other security and technical challenges, pushed back our progress.

As much as we didn’t want to only provide an “update on an update”, this is the current status. We are committed to solving this issue and will provide more information as soon as possible to keep everyone in the loop.

We are very sorry for the delays and deeply appreciate your kind understanding and continuous support.

Best regards,
MtGox Team


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